Refund policy

Shipping and Return Policy

Nicole Couronne Jewelry, Inc.

Shipping

Nicole Couronne Jewelry is shipped via carrier with signature required.  Domestic shipping is free.   Once the package leaves Nicole Couronne Jewelry the shipment is the responsibility of the carrier.  Orders cannot be delivered to PO Boxes or APO/FPO addresses.

Because Nicole Couronne Jewelry is made to order, please allow 6 to 8 weeks from the date of purchase for delivery of your purchase. To check the status of your order please email us at info@nicolecouronne.com. Please include your order number and we will get back to you with a status update.

Returns & Exchanges

Due to the handmade nature of our pieces, we accept returns on eligible items within 7 days of delivery.

To be eligible for a return, items must be returned in the same condition in which they were received: unworn, undamaged, and in their original packaging. All returns must be approved in advance by contacting us at info@nicolecouronne.com.

Eligible returns include complimentary return shipping when shipped using our approved return method. A 1% restocking fee will be deducted from the refund amount.

Please inspect your order upon receipt and contact us immediately at info@nicolecouronne.com if the item is defective, damaged upon arrival, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items damaged after delivery due to wear, improper handling, or customer use are not eligible for return. We are not responsible for returns that are lost or damaged in transit unless they are shipped using our approved return method.

Custom, personalized, altered, final sale items, and gift cards are not eligible for return or exchange. Gift cards cannot be redeemed for cash except where required by law.