Refund policy

Shipping and Return Policy

Nicole Couronne Jewelry, Inc.

Shipping & Delivery

In-stock pieces are ready to ship right away. For made-to-order pieces, please allow approximately 6–8 weeks from the date of purchase to delivery. Please refer to the individual product page for availability.

We offer complimentary shipping within the United States, with a signature required on delivery. We cannot ship to PO Boxes or APO/FPO addresses.

For delivery questions or order updates, contact info@nicolecouronne.com. Please include your order number when asking about an existing order.

Returns

We accept returns on eligible in-stock pieces and standard collection pieces made to order.

To request a return, email info@nicolecouronne.com within 7 calendar days of delivery. All returns require advance approval. Once approved, your return must be handed to the shipping carrier within 7 calendar days of approval.

Items must be unworn, undamaged, unaltered, and in their original packaging.

Eligible returns include complimentary return shipping when you use our approved return method. A 1% restocking fee will be deducted from the refund amount.

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to your original payment method, less the 1% restocking fee.

We are not responsible for returns lost or damaged in transit unless they are shipped using our approved return method.

Exchanges

We do not offer exchanges. If you would prefer a different piece or size, please request a return for your eligible purchase and place a new order. New orders are subject to the availability, delivery timing, and return conditions stated at the time of purchase.

Final Sale

Custom, personalized, and altered pieces, items clearly identified as final sale before purchase, and gift cards are not eligible for return.

Standard collection pieces are not considered custom solely because they are made to order.

Gift cards cannot be redeemed for cash except where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your piece arrives damaged, defective, or incorrect, contact info@nicolecouronne.com promptly with your order number and photographs so we can evaluate the issue and make it right.

This also applies to final-sale pieces. No restocking fee will apply when resolving an item that arrived damaged, defective, or incorrect, and we will cover any required return shipping.

Items damaged after delivery through wear, improper handling, or customer use are not eligible for a change-of-mind return.