FAQs
Q: What materials do you use? A: We are committed to using high-quality materials. All of our pieces are crafted 14k gold and feature genuine stones, such as malachite, carnelian, and pearls.
Q: Where is your jewelry made? A: The majority of our jewelry is proudly crafted by skilled artisans in Thailand. We also partner with other talented craftspeople in New York City for certain components and may source some pieces from the city to ensure the highest quality and unique design.
Q: Where do you ship? A: Currently, we ship exclusively within the United States. If you are located in another country and are interested in our pieces, please contact us through our contact page. We are always looking to expand our reach to new customers.
Q: How quickly will I receive my order? A: In-stock pieces are ready to ship right away. For made-to-order pieces, please allow approximately 6–8 weeks from the date of purchase to delivery. Please refer to the individual product page for availability.
Q: Do you accept custom orders? A: We do not currently offer bespoke design services. Personalization is available on selected pieces, including the Pebble Monogram Necklace. Custom, personalized, and altered pieces are final sale and cannot be returned or exchanged.
Q: How do I take care of my jewelry? A: To keep your pieces looking their best, please refer to our comprehensive care guide, which is conveniently linked on each product page.
Q: Do you offer repairs? A: We stand by the quality of our craftsmanship. Please inspect your order carefully upon arrival. If you discover a manufacturing defect, contact us immediately so we can resolve the issue. If the damage is not due to a manufacturing fault, we recommend consulting a local jeweler. This will be a more efficient and cost-effective solution than shipping the item back to our facilities in Thailand.
Q: Is your packaging gift-ready? A: Yes. Every order is shipped in a mailer box containing a jewelry box and a velvet pouch, which is suitable for gift presentation. Please note that we do not offer additional gift-wrapping services at this time.
Q: Can I get a different chain length for my necklace? A: While we do not offer custom chain lengths, all of our necklaces are designed with an adjustable feature to allow for versatile styling at different lengths.
Q: How can I track my order? A: You will receive an email confirmation when your order is placed and a second email with tracking information once it has shipped. For security, all of our shipments require a signature upon delivery.
Q: What is your return policy? A: We accept returns on eligible in-stock pieces and standard collection pieces made to order. Email info@nicolecouronne.com within 7 calendar days of delivery to request approval. Once approved, hand your return to the shipping carrier within 7 calendar days of approval.
Items must be unworn, undamaged, unaltered, and in their original packaging.
Eligible returns include complimentary return shipping when you use our approved return method. Approved refunds are issued to your original payment method after receipt and inspection, less a 1% restocking fee.
Custom, personalized, and altered pieces, items clearly identified as final sale before purchase, and gift cards are not eligible for return.
For complete terms, please read our Shipping & Returns policy.
Q: Do you offer exchanges? A: We do not offer exchanges. If you would prefer a different piece or size, please request a return for your eligible purchase and place a new order. New orders are subject to the availability, delivery timing, and return conditions stated at the time of purchase.
Q: What if my piece arrives damaged, defective, or incorrect? A: Contact info@nicolecouronne.com promptly with your order number and photographs so we can evaluate the issue and make it right. This also applies to final-sale pieces. No restocking fee applies when resolving an item that arrived damaged, defective, or incorrect, and we will cover any required return shipping.
Items damaged after delivery through wear, improper handling, or customer use are not eligible for a change-of-mind return.
Q: What happens if my package is lost or stolen? A: Once an order is with the shipping carrier, its handling is outside of our control. We are not responsible for lost or stolen packages. Please ensure you provide a secure delivery address and be available to sign for your package upon its arrival.
Q: How can I connect with you? We would love to hear from you! You can follow our journey and see our latest designs on Instagram and Facebook at @nicolecouronne. For direct inquiries, please email us at info@nicolecouronne.com. You can also find inspiration from us on Pinterest and TikTok
